privacy

Big Picture Plumbing Privacy Policy

Introduction

This Privacy Policy outlines Big Picture Plumbing (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at https://www.bigpictureplumbing.com (" Site "), or otherwise share personal information with us (collectively: " Users ").

Grounds for data collection

We process your personal information (meaning any information that may identify you, such as your name, phone number, email address, or service address) for the following purposes:

To respond to your inquiries and service requests
To schedule appointments and provide plumbing services
To communicate with you regarding your request or services
To improve our website, services, and customer experience
To comply with legal obligations and protect our business interests

By using our Site, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.

We encourage you to carefully review this Privacy Policy so you can make informed decisions about your information.

What information we collect?

We collect information from users in two ways:

1. Non-Personal Information

This is information that does not directly identify you. It may include:

Browser type
Device type
IP address
Pages visited on our website
Time spent on the site

This information helps us understand how visitors use our website and improve its performance.

2. Personal Information

This is information that identifies you or can reasonably be used to identify you. We may collect:

Contact Information: Name, phone number, and email address
Service Information: Address and details about your plumbing service request
Communication Information: Any information you provide when contacting us through forms, phone, or email

We collect this information when you:

Fill out a contact form
Request a service or estimate
Call, email, or otherwise communicate with us

How do we receive information about you?

We receive your Personal Information from various sources:

When you voluntarily provide us your personal details in order to register on our Site;
When you use or access our Site in connection with your use of our services;
From third party providers, services and public registers (for example, traffic analytics vendors).

How do we use and share your information?

We do not sell or rent your personal information to third parties.

We may use your information for the following purposes:

To respond to your inquiries and service requests
To schedule and provide plumbing services
To communicate with you about your request or appointment
To improve our website and customer experience
To maintain the safety and security of our website

Sharing of Information

We may share your information only when necessary, including with:

Service providers who help us operate our website or business (such as website hosting or analytics tools)
Legal authorities if required to comply with applicable laws or regulations

We only share information to the extent necessary to operate our business and provide services to you.

Legal Requirements

We may disclose your information if we believe in good faith that such action is necessary to:

Comply with a legal obligation
Protect and defend our rights or property
Prevent fraud or security issues
Protect the safety of our users or the public

User Rights

Your Privacy Rights

If you are a California resident, you have certain rights regarding your personal information.

You have the right to:

Request access to the personal information we collect about you
Request that we delete your personal information
Request information about how your personal data is used

To exercise any of these rights, please contact us using the information below.

Contact for Privacy Requests

If you have questions about this Privacy Policy or would like to make a request regarding your information, please contact us at:

📞408-551-8670
📧 BigPicturePlumbing18@gmail.com

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.

A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.

The Site uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;

b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;

c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Third party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy.

How do we safeguard your information?

We take reasonable steps to protect your personal information and keep it secure.

We use standard security measures to help prevent unauthorized access, misuse, or disclosure of your information. This includes limiting access to information and using secure systems where appropriate.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

Transfer of data outside the EEA

Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Marketing

We may occasionally contact you regarding your service request or to follow up on services provided.

We do not send frequent marketing communications. If we ever send promotional messages, you will have the option to opt out at any time.

Minors

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at bigpictureplumbing18.com.

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

How to contact us

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at BigPicturePlumbing18.com.

Last Modified 04/30/2026